Hydroponic and Horticultural Specialists
Merchant Account by
Terms and Conditions
Please read the following carefully.
By using the website "ukgroworks.co.uk" and purchasing products or services on it, you agree to abide by the following terms and conditions.
General
* UK Groworks may change or withdraw any part of ukgroworks.com at any time without notice.
* UK Groworks may also terminate this agreement and immediately remove, cancel or suspend access to and use of ukgroworks.com upon breach of any part of these terms whatsoever.
* These Terms constitute the full agreement between you and UK Groworks and may only be amended in writing.
* By purchasing, you agree that all details you provide to UK Groworks for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
* To become a member of the UK Groworks community you must first register and choose a username and password. You are responsible for all actions taken under that username and password and shall only use the site under your own username and password. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. You are solely responsible for the security and confidentiality of your username and password. UK Groworks reserves the right to cancel or suspend any accounts without notice.
* Due to the nature of the internet there may be interruptions to services or website availability due to repairs, maintenance, or the introduction of new services. We will naturally try to minimise these instances and strive to avoid any "down-time/outage".
* Uk Groworks may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without our express written permission.
* In the result of any waiver in respect to our terms we reserve the right to hold all terms relevant in the future.
Contact
* If you would like help ordering, or would like further information on any part of our products or services please contacts us via any of the following methods:
e-mail: info@ukgroworks.co.uk
Tel: 01322 427674
Our lines are open between 10am - 6pm GMT
Post: UK Groworks, Unit F16, Lower Road, Northfleet, Gravesend, DA11 9SW, UK
UK Purchasing
*You can purchase any of our products via any of the following methods:
Place an online order on ukgroworks.co.uk
Tel: 01322 427674
Our lines are open between 10am - 6pm GMT
* Once your order has been placed and completed online you will be sent an automated e-mail confirmation of your order. This e-mail is generated by the website and does not mean that we can definitely meet your order. It simply confirms that your order and all relevant details were received and are progressing through our system.
* If ordering over the phone you will be given an order number, this is used for our reference and your reference. It is also used for when making payment for the order whicg is detailed below.
* ukgroworks.co.uk may cancel any order and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time without notice. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your Statutory Rights.
* Every order is treated individually and will be processed as such.
* Any defective, damaged or incorrect orders shipped will be replaced or refunded according to out terms and conditions ONLY if we are notified within 24 hours of you receiving your order and it is reasonable to do so.
* All products and services are subject to availability. UK Groworks endeavors to keep accurate stock levels, however in the event of an item being out of stock it will be deleted from your order or replaced with a similar product. If the item purchased is still required and a similar replacement cannot be found we will retain the order until such time that the item ordered comes back into stock.
* Uk Groworks are not able to control, or take responsibility for the actions of Customs and Excise. All packaging is discreet and no indication of contents is displayed, however if the items you have ordered are not in line with the laws in your area, you run the risk of customs interfering with your package. We are unable to help you in this situation.
Pricing & Payment
* All prices seen on the website are final. Any pricing errors will result in your order being suspended until which time we can contact you via the methods provided. In the instance that we cannot contact you, we will render the order cancelled and all payment refunded as per terms and conditions.
* All payments are taken in GBP (UK pound).
* Customers are responsible for Import Duty/Tax in their respective countries where applicable. For more details on this please contact your local customs authority.
* All orders must be paid for in full before any goods will be shipped. All products are subject to availability and remain the property of UK Groworks until paid for in full.
* UK Groworks does not share any information (personal or financial) with any third party.
* All credit/debit card details are encrypted using a secure ordering system. Your bank or credit card company may require security checks to validate your purchase.
* UK Groworks may on occasion require a credit check for orders of a substantial nature or where insufficient details have been provided. This may result in your order being delayed until the checks can be completed. UK Groworks accepts cheques and direct banks transfers. UK Groworks does accept Paypal.
* UK Groworks accepts cash payments, Special Delivery is recommended for sending any money as we will not be held responsible for any money that goes missing in the post.
Postal payments should be sent to:
UK Groworks
Unit F16
Lower Road, Northfleet
Gravesend
DA11 9SW
Returns
We accept returns:
*If your package arrives and the product is damaged or does not function as it should.
* If within 7 days or receiving your item you wish to return it and exchange it for something of equal or more value (you will be charged for the extra amount).
Before returning any items please contact UK Groworks on 01322 427674 or alternatively email
sales@ukgroworks.co.uk
All returns are the responsibility of the customer until they reach UK Groworks.
How to return items
- After receiving confirmation by email or phone and a return is possible then package up your item(s) safely. Please include a note that tells us why you are returning the item(s).
- Include all parts, accessories, packaging, instruction leaflets etc. that were sent with the product.
- Ensure that products are in the same condition as when they were delivered to you i.e. unused and not tampered with.
- All promotional offers, i.e. buy one get one free, must be returned in their entirety.
- Please send your item(s) to the following address:
Returns Department
UK Groworks
Unit F16
Lower Road, Northfleet
Gravesend, DA11 9SW
England
Faulty products / damaged items:
* In the highly unlikely event that an item sent to you is found to be faulty, you may send it back to us for a replacement. We will refund the cost of sending the item back to us. In the UK, items should be sent back via First Class Recorded Delivery. We will not accept extra charges for other courier services or guaranteed next day services. Overseas, items should only be sent back using your country's national postal service. We recommend using an insured delivery method; however we will not accept extra charges for example Fed-Ex or any other overnight courier services.
* Please make sure that you have clearly read any instructions that may have come with the product, or may be displayed on our website, as products found not to be faulty when they come back to us, will be sent back to you at your cost. Please note that our return policy also applies.
Exchanges:
* If you would like to exchange your items for different products in our range, you may do so within 7 days of receiving them. Items returned must be in a new and unused condition. Please detail which items you would like as replacements. We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. Please note that our return policy also applies.
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Customer Comments:
* Users of this website may post reviews, comments, and general content via our community forums and galleries as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Please note that any unpermitted content may be subject to review by UK Groworks and consequently may be deleted and action taken against the offender.
Please also note that the community pages of ukgroworks.co.uk, consisting of our forums and user galleries, are largely un-moderated. The comments and pictures posted there do not represent the views or beliefs of ukgroworks.com, staff or subsidiaries. All content is the responsibility of the individual poster.
