Hydroponic and Horticultural Specialists
Merchant Account by
Returns
Damaged or defective items
* Please note that all returns for either unwanted or damaged/faulty goods must be confirmed by UK Groworks by either phone, post or e-mail before they are returned. Any goods sent back without prior consent from UK Groworks will be sent back at your cost.
You can contact via the following methods:
Tel: +44 (0) 1322 427674 (Our sales department is open Monday - Friday, 10am - 6pm).
Email:info@ukgroworks.co.uk
Post: Returns Department, UK Groworks, Northfleet, Kent, DA11 9SW
* All returns are the sole responsibility of the customer until they reach UK Groworks.
* If you would like to return your items for any reason at all, you may do so within 7 days of receiving your purchase. Items returned must be in a new and unused condition. We will refund the cost of the items; however shipping charges are non-refundable.
How to return items
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Please include a note that tells us why you are returning the item(s).
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Include all parts, accessories, packaging, instruction leaflets etc. that were sent with the product.
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Ensure that products are in the same condition as when they were delivered to you i.e. unused and not tampered with.
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All promotional offers, e.g. buy one get one free, must be returned in their entirety.
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Please send your items to the following address:-
Returns Department
UK Groworks
Unit F16
Lower Road
Northfleet
Gravesend
DA11 9SW
England
